Effective Date: 1st November 2024
At The Wallpaper Company, we want you to love your new wallpaper. If for any reason you
are not completely satisfied with your purchase, we offer a hassle-free returns process.
Please read our returns policy carefully to understand your rights and how to make a
return.

Returns Eligibility
To be eligible for a return, the following conditions must be met:

• Items must be unused, in their original packaging, and in the same condition that
  you received them.
• Returns must be requested within 30 days of receiving your order.
• Custom or made-to-order wallpapers are non-refundable unless defective or
  damaged upon arrival.
• Sale items are non-refundable unless faulty.

How to Initiate a Return
To start the return process, please follow these steps:

Contact us at [Insert Email Address] with your order number and reason for return.

We will provide you with a return authorization and instructions on how to send your
item back to us.

Return Shipping Costs

• Faulty or Incorrect Items: If your item is defective, damaged, or incorrect, we will
  cover the cost of return shipping.
• Change of Mind: If you’re returning an item because you changed your mind, you
  will be responsible for paying the return shipping costs.
  We recommend using a trackable shipping service, as we cannot guarantee receipt of your
  returned item.

Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or
rejection of your refund. If approved, your refund will be processed, and a credit will
automatically be applied to your original payment method.
Please note that it may take a few days for the refund to appear in your account, depending
on your payment provider.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for
the same product, contact us at [Insert Email Address] with details of the issue.

Non-Returnable Items
Please note that the following items are non-returnable unless faulty:

• Custom or made-to-order wallpapers.
• Sale items or discounted items.
• Partially used wallpaper rolls.

Contact Us
If you have any questions about your return, please get in touch with us at:
The Wallpaper Company
18 Burnet Crescent East Saltoun EH34 5BZ
Email: customer@thewallpapercompany.co.uk
Phone: 07815530632